Privacy Policy

INTRODUCTION  

The Personal Data Protection Policy of the Conserverie la belle-iloise concerns all the processing carried out with the data collected from its customers, while they are acting as individuals, in connection with the various products it offers in its stores, by mail order or on its website.

The Conserverie la belle-iloise ensures that it complies with the provisions of Law No. 78-17 of 6 January 1978, as amended, pertaining to data, files and freedoms, as well as the provisions of the European General Data Protection Regulation (EU) 2016/679 of 27 April 2016.

This processing of personal data is listed in the Data Processing Register of the Conserverie la belle-iloise.

La Conserverie la belle-iloise may modify this Personal Data Protection Policy, depending in particular on any changes in CNIL regulations and recommendations. The updates will be available on its website in the section devoted to this purpose.

 

IDENTITY AND CONTACT DETAILS OF THE DATA CONTROLLER

The person responsible for the processing of personal data collected on the site https://www.labelleiloise.fr/en/ and via the mail order is the company Etablissements Georges and Bernard HILLET, a simplified joint stock company, with capital of 240,120 euros, the registered office of which is situated at ZA Plein Ouest - 56170 QUIBERON, registered with the Register of Commerce and Companies of LORIENT under the number 873 500 086 and represented by Caroline HILLIET LE BRANCHU in its capacity as President and General Manager.

The person responsible for the processing of personal data collected in stores under the name Conserverie la belle-iloise is BIMAG, a simplified joint-stock company with a capital of €4,999,875, the registered office of which is situated at ZA Plein Ouest - 56170 QUIBERON, registered with the Registry of Commerce and Companies of LORIENT under number 388 868 499 and represented by its President, the company QUIBEX, a simplified Joint stock company with capital of 945,000 euros, the registered office of which is situated at ZA Plein Ouest - 56170 QUIBERON, registered with the Register of Commerce and Companies of LORIENT under number 382 511 947, itself represented by its President, Caroline HILLIET LE BRANCHU.

 

DATA COLLECTED, PURPOSES AND LEGAL BASIS OF DATA PROCESSING

Depending on the trajectory taken by the customer through on its website, in mail order or in its stores, the Conserverie la belle-iloise collects different types of information for purposes, which are pre-determined, explicit and legitimate.

This information is communicated voluntarily by the customer in the context of his/her commercial relationship with the Conserverie la belle-iloise in the scenarios listed in the table available by clicking on this link.

In the personal data collection forms carried on the website or in paper format, the customer is informed in particular of the mandatory nature or otherwise of the data collection. If a mandatory data field is not filled in, the Conserverie la belle-iloise will be unable to meet the customer’s requirements. Whenever the information is given orally, only mandatory information is collected, unless the customer consents to the collection of other information.

The Conserverie la belle-iloise does not collect sensitive data in the context of commercial relations with its customers.

The data collected in the situations described also enables the Conserverie la belle-iloise:

  • -          to clean up its customer database (delete duplicates, set standard postal information, check titles and make any corrections),
  • -          to send targeted commercial communications or not, through La Poste and / or a third party intermediary,
  • -          maintain a list of persons who have withdrawn their consent to the sending of commercial communications,
  • -          to personalise any commercial offers that might be of interest to our customers, based on their order history,
  • -          to determine the store(s) situated in the geographic area of the customer’s home, to inform the customer about the opening of a new store, the availability of a new recipe and / or or to offer him/her the opportunity to collect a box from the store concerned,
  • -          to produce commercial statistics,
  • -          to measure the impact of the communications activities carried out,
  • -          to manage customers, by means of marketing tools for monitoring and analysis (ex: CRM, score, segmentation…).

The processing of customers’ personal data is based on the following legal bases: (i) the performance of a contract, (ii) the consent expressed by the data subject, or (iii) the legitimate interest of the Data Controller.

(i) The personal data collected is necessary to perform the contract between the customer and the Conserverie la belle-iloise and, in particular, to manage orders, carry out invoicing, accounting, manage requests and complaints in the Customer Service Department.

(ii) there is generally an opportunity to obtain consent in every situation where personal data is collected and this facility is always available in the case of an e-mail survey. However, the collection of consent is not required whenever the e-mail concerns similar products or services provided by the Conserverie la belle-iloise, pursuant to Article L.34-5 of the Post and Electronic Communications Code.

(iii) The processing based on the legitimate interest of the Conserverie la belle-iloise relates to the management of customers and prospects. They include the processing of personal data for the purpose of customer management (CRM), prospecting, the development of business statistics, and the management of claims and claims.

 

RECIPIENT OF THE DATA

Personal data is strictly for the data controller and the group of companies to which he belongs.

They are not transmitted to third parties, except to providers who intervene for:

  • -          sending commercial communications
  • -          uploading and maintaining the website
  • -          delivery of ordered products
  • -          cleaning the customer file
  • -          recovery of unpaid amounts

and only for these purposes.

La Conserverie la belle-iloise ensures that its service providers undertake to respect the confidentiality and the protection of the personal data they process.

It is specified that the personal data of the customers remain in the European Union.

 

USER RIGHTS

Users are informed that they have a right to ask the Data Controller to gain access to their personal data, to have it rectified or deleted, or ought to have the processing affecting them restricted.

They can also exercise their rights to object for legitimate reasons, to object to the data being used for commercial prospecting purposes, to define guidelines regarding the fate of their personal data after their death and to use their data portability rights.

To exercise his/her rights, the user can contact our Customer Service Department at the following address: CONSERVERIE LA BELLE ILOISE - CS 30804 - 56178 QUIBERON Cedex, or by e-mail to: contact@labelleiloise.fr.

The user can also manage his/her preferences in his online customer account, in the "My information" section, so as to stop receiving the newsletter. He/she can also click on the unsubscribe link at the bottom of any of the e-mails received from the Conserverie la belle-iloise.

In order to express the request, the user can use the form available by clicking on this link.

Finally, users have the option of lodging a complaint with the CNIL.

 

DATA RETENTION

Personal data is only kept for the time during which it is needed to manage the commercial relationship.

Customer data is retained for as long as it is required for the purpose pursued. It is erased once the customer exercises his/her right to effect cancellation.

The data collected during subscription to the newsletter is kept until the person concerned unsubscribes.

Contractual data is kept and archived for the duration required to perform contractual, legal, accounting and fiscal obligations and in consideration of the applicable limitation periods.

All data relating to bank cards is entered directly online, on the bank’s website and is not kept longer than needed for an individual transaction.

 

COOKIES

I. What is a cookie?

A cookie is an item of data stored on the user’s hard drive by a website’s server. The cookie does not identify the user personally but is used to record information relating to the user’s navigation through a website and enables you to be recognised during a future visit.

II. Cookies issued by the Conserverie la belle-iloise

The cookies of the Conserverie la belle-iloise have several purposes:

  • A technical purpose

These cookies make it possible to store the information entered by the user in memory, to secure access to his/her Customer account and to manage his/her shopping cart.

  • A statistical purpose

These cookies make it possible to create statistics regarding visit frequency and use of the website (number of visits, orders abandoned during submission…), so as to improve its content.

La Conserverie la belle-iloise uses the services of the American company, Google Inc. Statistical data collected by means of cookies is transmitted and stored by Google Inc. Google Inc. is a member of the Privacy Shield (EU-US Privacy Shield draft adequacy decision of 12 June 2016) and complies with the European General Data Protection Regulation (EU) 2016/679 of 27 April 2016. Google Inc. therefore provides an adequate level of protection for personal data. The cookies concerned are deposited and read on the user’s terminal and as soon as he/she accesses a website using the "Google Analytics" service. More information on this service is available on the following page: https://marketingplatform.google.com/about/analytics/

To learn more about cookies, La Conserverie la belle-iloise invites users to visit the website of the National Commission for Data Processing and Freedoms (CNIL): 

http://www.cnil.fr/vos-droits/vos-traces/les-cookies/

III. Social networking cookies

The Conserverie la belle-iloise website is likely to offer third-party computer applications on certain pages, which allow users, if they wish, to share site content on social networks. This is particularly the case for Facebook. La Conserverie la belle-iloise invites users to consult the policies applied to cookies by this social network: https://www.facebook.com/help/cookies

The social network can associate this visualisation with the user’s profile  and thus adapt its commercial publications in relation to the sites that the user has visited.

The Conserverie la belle-iloise has no control over the process used by social networks to collect information relating to users browsing on its website. The Conserverie la belle-iloise recommends users to consult the conditions of use pertaining to their data on these social networks, in order to find out what purposes it is being used for.

IV. Management of cookies

A. Acceptance of Cookies:

By continuing to browse on the website the La belle-iloise store, users accept the use of the cookies described above.

If users accept the registration of cookies within the browser software, these cookies will be incorporated into the pages and content they have consulted and may be stored in a dedicated area of their own terminal. They will only be read by their issuer.

B. Rejecting Cookies:

Users can configure their browser software in such a way so that cookies are rejected, either systematically or depending on their issuer. As regards the management of cookies, the configuration options available are different for each browser. Users can refer to the help menu of their browser, which will enable them to find out the procedure used to change their choice of cookies.

- For Internet Explorer: 
http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies 
- For Firefox:  
https://support.mozilla.org/fr/kb/cookies-informations-sites-record, or for the CNIL’s practical file (http://www.cnil.fr/vos-droits / your-traces / cookies-tips-to-users / firefox). 
- For Safari: 
http://support.apple.com/kb/index?page=search&src=support_site.globalheader.search&locale=en_US&q=cookies 
- For Chrome: 
http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647 
- For Opera: 
http://help.opera.com/Windows/10.20/fr/cookies.html

If users are using a browser not listed above, the Conserverie la belle-iloise invites them to consult the corresponding help section.

Setting up audience measurement cookies

To opt out of the GoogleTM Analytics tool, which deposits audience measurement cookies, users can view the following page: https://tools.google.com/dlpage/gaoptout?hl=en

CNIL

To learn more, the Conserverie la belle-iloise invites users to visit the website of the CNIL (National Commission for Computing and Freedoms) and more specifically the "Your Tracks" section: https: // www. cnil.fr/fr/cookies-les-tils-pour-les-maitriser

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