FAQ la belle-iloise - Rubrique Commande

I made two orders recently, can they be delivered together in the same parcel?

No, unfortunately it’s not possible to combine orders, each order is processed separately.

My order is a gift, will the recipient receive the invoice with the price?

No, the invoice is sent separately. - by email if we have your address or - by post if we don’t have your email address (for orders by post or telephone). Your parcel is delivered with an order slip with no price details.

Do you offer gift wrap?

There is a gift wrap option for all our gift sets and accessories. You can select this option in your basket by checking the ‘add gift wrap for this product’ box. Gift sets and accessories are not delivered wrapped to avoid damaging the gift wrap. Gift bags are delivered folded and flat in your parcel.

My voucher code doesn’t work, what should I do?

If your voucher code doesn’t work, make sure you’ve entered it in the ‘voucher code’ box on the basket page. If you see an error message, check the code validity on the order form, and make sure you haven’t used it already. If the code is still valid and hasn’t been used by someone else, please contact our customer service on +33 230170085n available Monday to Friday, from 9 am to 12 pm and 2 pm to 6 pm.

Puis-je cumuler plusieurs codes avantages dans ma commande ?

Nos offres ne sont pas cumulables. Lorsque vous passez commande en ligne, il n'est possible de saisir qu'un seule code avantage.

Can I use a voucher code and earn loyalty points at the same time?

No, it’s not possible to use a voucher code and earn extra loyalty points with the same order. However, you can use up any loyalty points earned with previous purchases and use a voucher code with the same order.

I’ve confirmed my order but forgot to enter my voucher code. How can I add it?

Unfortunately, we won’t be able to change your order once it’s been confirmed. However, you can use your voucher code with your next purchase as long as it’s still valid.

Where do I enter my discount code?

To use your valid voucher code with an eligible offer, enter the code in the ‘voucher code’ box during confirmation of your basket.

How can I change the delivery address once I’ve placed my order?

Unfortunately, we won’t be able to change your order once it’s been confirmed. To make sure you receive your order as soon as possible, we prepare and send it out for delivery just a few hours after being confirmed. We recommend you contact our customer service by email to the following address: serviceclient@labelleiloise.fr or by calling us on +33 230170085, available Monday to Friday, from 9 am to 12 pm and 2 pm to 6 pm.

How can I edit or delete an article in my order?

Unfortunately, we won’t be able to change your order once it’s been confirmed. To make sure you receive your order as soon as possible, we prepare and send it out for delivery just a few hours after being confirmed. We recommend you contact our customer service by email to the following address: serviceclient@labelleiloise.fr or by calling us on +33 230170085, available Monday to Friday, from 9 am to 12 pm and 2 pm to 6 pm.

Can I order by telephone?

You can order by contacting our customer service on +33 230170085, available Monday to Friday, from 9 am to 12 pm and 2 pm to 6 pm.

How do I send an order to another person?

To send an order to another person, during step 2 of the ordering process (‘Addresses’), click on ‘add another address’. Enter the delivery address you want the order to be sent to. Make sure you keep your main address as the invoice address by clicking on ‘Invoice address is different to delivery address’. Then you can associate the invoice address to your main address and the delivery address to the person you want to send the order to. Please note that your invoice will be sent to you by email. It won’t be inside your parcel.